Question 1

What is included in a Prime Vistaa tour package?

Accepted Answer

Our packages typically include accommodation (as mentioned in the itinerary), meals (as specified), transfers by AC coach/tempo traveller, sightseeing as per itinerary, and a dedicated tour manager. Airfare or train tickets are generally not included unless explicitly stated. Always refer to the specific package inclusions section.

Question 2

How do I book a tour?

Accepted Answer

You can book online through our website by selecting a package, choosing a departure date, and paying the advance amount. Alternatively, call us on +91 74394 22239 or WhatsApp us, and our team will assist you through the process.

Question 3

What is the advance payment required to confirm my booking?

Accepted Answer

A non-refundable advance of ₹5,000–₹10,000 per person (varies by package) is required to confirm your seat. The balance is due 21 days before the departure date. Check the individual package for exact payment terms.

Question 4

Can I pay in installments?

Accepted Answer

Yes! We offer easy EMI options on major credit cards (0% EMI available on select cards) and through third-party BNPL providers. You can also make partial payments via UPI, NEFT, or bank transfer — our team will guide you through the schedule.

Question 5

What is the cancellation and refund policy?

Accepted Answer

Cancellations made 45+ days before departure receive a full refund minus the advance. 30–44 days: 75% refund. 15–29 days: 50% refund. Under 15 days: no refund. Specific packages may have different terms — please check the tour detail page.

Question 6

Can I reschedule my departure date?

Accepted Answer

Yes, you can reschedule to a future departure of the same package up to 30 days before departure, subject to availability, with a rescheduling fee of ₹500–₹1,000 per person. Contact us as early as possible for the best options.

Question 7

Do you provide travel insurance?

Accepted Answer

We strongly recommend travel insurance for all our tours. While we do not mandate it, we can help you choose a suitable plan that covers medical emergencies, trip cancellation, and baggage loss. Ask our team for guidance.

Question 8

What is the minimum group size for a departure to operate?

Accepted Answer

Most departures require a minimum of 20 passengers to operate. If a departure does not meet the minimum, we will offer you an alternative date or a full refund. We will notify you at least 30 days in advance.

Question 9

Are children allowed on tours? Any special pricing?

Accepted Answer

Yes, children are welcome on most tours. Children below 5 years typically travel free (without a seat). Children aged 5–11 years get a Child With Bed (CWB) or Child Without Bed (CNB) discount. Exact pricing varies by package — check the tour detail page.

Question 10

Do I need a passport for domestic tours?

Accepted Answer

A passport is not required for domestic tours. A government-issued photo ID (Aadhaar, PAN, Voter ID, or Driving Licence) is sufficient for boarding and hotel check-in.

Question 11

What should I pack for a group tour?

Accepted Answer

You will receive a detailed packing list tailored to your specific destination in your travel kit (7 days before departure). Generally: comfortable walking shoes, layered clothing, personal medications, and a valid photo ID are essentials.

Question 12

How do I contact my tour manager?

Accepted Answer

Your tour manager's name and mobile number will be shared in your travel kit 7 days before departure. They are your primary point of contact during the tour for any queries or emergencies.

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